Shipping + Returns + Customer Care
All products are shipped within 72 business hours from Asheville, NC via USPS flat rate boxes at their lowest possible cost: $7.15. No matter how large your order, your price never goes higher.
Unfortunately, due to the energetic and consumable nature of our products, all purchases are final.
We do understand, however, that everyone changes their mind now and then. So if for any reason you need to amend or cancel an order, please contact us immediately and we will do our best to accommodate your needs. Of course, once an order has shipped we are unable to alter or cancel it.
If there are any issues with your order on delivery, please notify us within 48 hours of receipt via e-mail at email@example.com.
Thanks to our good friends at the IRS, if you're within the state of North Carolina you'll notice that there is sales tax included in your order (I know, we're not happy about it either). Fortunately (for some), if you're outside of NC, there's no sales tax required.
Our products are designed to be beneficial and safe when used in the manner intended according to their instructions. A client's actual use of our products is beyond our control so it is the client's responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them. We are not liable for incidences connected to the use or misuse of our products.
We are not doctors and we make no claims about the medicinal value of our products. Information presented here is intended for educational purposes only. Such information has not been evaluated by the FDA (or similar regulatory agencies) and is not intended to diagnose, cure, treat, or prevent any disease. And, of course, Individual results may vary. Ascend products are not substitutes for necessary medical care and prescription medications. Before ingesting any spagyric tinctures or crystal essences, it is advisable to consult with your health care provider.
We love privacy and we are committed to protecting yours. Only authorized employees within Ascend Essences view or use the information collected from our clients. Your credit card information is secured through our website and cannot be viewed.
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent to you will correspond with our agreed services and products and you can unsubscribe easily at any time.
You agree to hold harmless Ascend Essences and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand and indemnify owners and staff from responsibility regarding your wellbeing.
All vector images on this site and on product packaging are licensed under creative commons attribution-share alike 3.0 unported license as defined via wikimedia commons. All due credit and appreciation is and forever will be given to these wonderful artists (Morgan Phoenix; Emmanuel Heredia; others unspecified) and this fantastic user-supported company through which these images were obtained.
Finally, if you've made it all the way here, let us just say: Thank You! Our passion is finding the gifts of this earth and sharing them with the world to provide unique and profound tinctures and essences prepared with extraordinary love. It's only thanks to our incredible clients and customers and their tremendous passion for holistic health that we are afforded this incredible opportunity to live our dream. Please know that we take our responsibility to you and your wellbeing extremely seriously and serve you with the utmost gratitude and love in our hearts!